Last updated on October 31st, 2023 at 06:54 pm
WordPress live chat plugin is one of the best ways to communicate and build relationships with your Audience.
The WordPress chat plugin helps you provide real-time support and assistance to your website visitors without them having to leave the page. This enhances user experience and increases customer satisfaction, leading to higher conversion rates.
In this article, we’ll discuss the 13 best WordPress live chat plugins in 2023; most chat plugins provide AI integration features. AI features help you chat automatically with your Audience and generate leads for your website.
These WordPress Chat plugins are highly recommended for businesses of all sizes to engage with customers and boost sales effectively.
Benefit Of Using A WordPress Live Chat Plugin
There are limitless benefits of integrated chat plugins on your WordPress website. One of the main advantages is that it can help to improve customer satisfaction, as mentioned earlier.
If you enable AI features on your chat plugin, then it will take your user experience to the next level.
And you don’t need to do anything; your chatbot features will do all the talking and answering for you, which saves you time and effort.
Moreover, live Chat also helps reduce customer response time, resulting in higher trust and loyalty towards your brand.
Here are some of the benefits of using a WordPress Chat plugin:
- Real-time communication with your website visitors
- Enhanced customer experience and satisfaction
- Increased conversion rates and sales opportunities
- Automated chatbot features for efficient support
- Easy Integration with WordPress websites
Let’s dive into the 13 best WordPress live chat plugins in October 2023!
What are the best 13 WordPress Live Chat plugins?
Hundreds of WordPress chat plugins are available in the market. However, choosing the right Chat plugin for your website can be difficult.
To help you out, we’ve curated a list of 13 best WordPress live chat plugins that offer advanced features and seamless Integration with your website.
Here’s our top pick of the 13 Best WordPress live chat plugins:
- Tidio Live Chat
- Tawk.To Live Chat
- Zendesk Chat
- Jivo Chat
- LiveChat
- Crisp
- HubSpot
- Pure Chat
- LiveAgent
- Facebook Chat Plugin
- WP Social Chat
- Olark
- Chaty
1. Tidio Live Chat
Tidio live chat is the world’s best live chat plugin for WordPress websites, and it’s well known for its AI features and User-friendly dashboard.
Tidio Live Chat stands out in the market for its innovative approach to customer service, making it the best choice for your WordPress site.
Its key features, such as real-time Chat, easy Integration with WordPress, and a user-friendly interface, provide an efficient and effortless way to connect with your website visitors.
Unique functionalities like AI bots and automated messaging systems save time and ensure consistent and effective communication, elevating your customer experience to another level.
User Experience
With Tidio Live Chat, you can expect a seamless and efficient chatting experience for you and your website visitors.
Its user-friendly interface, Unlimited color setup, customizable chat options, and automated bot features make it easy to use and maintain.
Moreover, its AI-powered chatbots save time by handling repetitive tasks like answering FAQs or collecting contact information.
Overall, Tidio live chat provides the best user experience for website owners and visitors.
Features
- AI-powered chatbots for automated conversations and lead generation
- Easy integration with WordPress websites
- Real-time chat with website visitors
- AI-based customer support for efficient communication
- Customizable chat options and unlimited color setup
- User-friendly interface
Pricing
When we talk about the pricing of the Tidio, then you don’t need to worry about the pricing. Tidio is entirely free to use for your WordPress website.
But if you need more advanced features like Automated chatbot integration and Email integration, you can buy the Tidio premium version.
Their pricing plan starts at $29/month; when you are billed annually, you’ll get two months for free.
2. Tawk.To Live Chat
Tawk.To Live Chat is the ultimate solution for real-time communication on your WordPress site.
This WordPress chat plugin stands out with its robust features and unparalleled user experience, making it a top choice for all business owners.
Tawk.to offers easy Integration with WordPress and a highly intuitive interface that makes chatting with visitors a breeze. The plugin’s real-time communication capabilities allow instant connection and interaction with your Audience.
Unique features such as AI-powered chatbots and automated messaging systems take the user experience to a new level. These capabilities streamline support efforts by handling repetitive tasks and promptly responding to customer inquiries.
User Experience
Tawk.To stand out with its user-friendly and intuitive interface. Its seamless Integration with WordPress websites makes it easy for website owners to provide real-time support to their visitors.
Moreover, the advanced AI features save time and effort by handling repetitive tasks, freeing you to focus on other essential aspects of your business.
The plugin’s customizable chat options allow for a personalized experience for the website owner and visitors, enhancing the overall user experience.
Features
- Real-time chat with website visitors
- AI-powered chatbots for automated conversations
- Easy integration with WordPress websites
- Automated messaging systems for efficient support
- Customizable chat options
- Ticketing Built-in
- Automated Triggers
Pricing
Tawk.To is 100% free to use the WordPress chat plugin forever. And they’re no hidden charge when you start your chat plugin journey with Tawk.to.
3. Zendesk Chat
Are you looking for the best chat experience on your WordPress site? Look no further than Zendesk Chat.
Zendesk Chat is a standout WordPress plugin that provides unparalleled customer service and interactive features, propelling it to the top of our list. It’s straightforward to integrate with WordPress, and its interactive design and user-friendly interface make it a coveted choice among website owners.
This plugin offers an impressive array of features. Among them are real-time Chat for instantaneous communication, automated messaging for efficient customer interaction, and an integrated ticketing system that eases customer service.
Zendesk has some of the best and most unique features, like AI-powered chatbots and automated messaging systems. These features help you handle repetitive tasks, ensuring efficient and timely responses and enhancing the user experience.
User Experience
Zendesk is known for its top-notch user experience, hassle-free integration process, and intuitive interface.
Website owners can easily communicate with their visitors in real time via Email, Chat, voice, social messaging, and more attractive features.
Moreover, its AI-powered chatbots take care of repetitive tasks, freeing up time for business owners to focus on other essential aspects of their websites.
Features
- Advance ticketing system
- Email, chat, voice, social messaging, and more
- Standard chatbot integration
- Large gallery of Prebuild analytics template
- Pre-defined responses (macros)
- Online support from the Zendesk team
- Multiple ticket forms
- Business hours & AI-powered Content Cues and many more
Pricing
Zendesk offers a 30-day free trial, after which you can choose from their various subscription plans starting from $19/month.
Their pricing is based on the number of agents and features included in the plan. They also offer a customizable enterprise plan for larger businesses with specific needs.
However, their basic plan provides all the essential features to deliver top-notch customer support. So you can easily choose the one that fits your budget and business requirements.
4. Jivo Chat
JivoChat is another popular free-to-use WordPress real-time communication live chat plugin.
Jivo Chat stands a cut above the rest due to its seamless Integration with WordPress, user-friendly interface, and robust features, making it an ideal choice for businesses across industries.
The plugin’s standout features include real-time Chat for instant communication with website visitors, an advanced ticketing system for efficient customer service, and pre-defined response options for quick and accurate replies.
JivoChat also offers the best Unique features like AI-powered chatbots, automated messaging, and social messaging integration, which not only streamline repetitive tasks but also ensure prompt and efficient responses, significantly enhancing the overall user experience.
User Experience
JivoChat is known for its easy integration process and intuitive interface, and this chat plugin allows its website owners to provide real-time support to their visitors without any hassle.
The plugin’s AI-powered chatbots free up time for business owners, leaving them with more time to focus on other essential aspects of their business.
Moreover, JivoChat also offers social messaging integration, making it easier for businesses to connect with customers on various platforms.
Features
- Livechat for websites
- Livechat for Mobile app
- Chatbot integration
- Whatsapp Business
- Apple business chat
- Social integration
- Phone call, video call, Call back features
- Email integration
- JivoTeam Support and many more
Pricing
JivoChat has three different pricing plans for their users: Basic, Professional, and Enterprise.
Their basic plan is free to use forever, and no hidden charges or credit/debit cards are required.
Their professional plan comes with $19/month, and the Enterprise plan comes with $38/month when billed annually.
5. LiveChat
If you’re aiming for the best real-time communication & best AI features, Then you can go with the LiveChat WordPress chat plugin.
Perfectly designed and power-packed with features, LiveChat is arguably the best WordPress chat plugin. This plugin has the best user experience, merging simplicity with high-level functionality.
The standout features of LiveChat include the intuitive integration process and unmatched ease of use. The WordPress live chat plugin offers real-time conversation, making it a breeze for website owners to interact with visitors instantly.
LiveChat offers unique features, including AI-powered bots and automated messages. It simplifies administrative tasks, streamlines customer interactions, and enhances the overall responsiveness of your website.
User Experience
LiveChat is known for its simple and intuitive interface, making it an easy and beginner-friendly WordPress live chat plugin.
The plugin also offers chat customization options, allowing website owners to personalize the design according to their brand’s aesthetic.
Moreover, LiveChat provides seamless Integration with other popular platforms like Zendesk and Facebook Messenger, making it easier for businesses to communicate with customers across multiple channels.
Features
- Message sneak-peek
- Rich messages and file sharing
- Chat transfer, Chat ratings
- Customization option for Agent profiles, Accessibility, Languages, Chat boosters
- Data Summary and chat reports
- Chat widget
- Social Integration and many more
Pricing
LiveChat offers a 14-day free trial, after which you can subscribe to their various pricing plans starting from $20/month.
Their plans are based on the number of agents and features included, with additional add-ons at an extra cost. However, their basic plan consists of all essential features for efficient customer support.
With LiveChat, you can choose the best plan for your budget and business needs.
6. Crisp
Are you looking for an all-in-one solution for your customer interactions? Crisp, a lightweight WordPress chat plugin, should be your go-to choice.
Crisp stands out from the crowd due to its rich functionalities, simple integration process, and supreme ease of use, making it the most preferred WordPress live chat plugin for businesses of all sizes.
The plugin’s robust features, such as the easy-to-use chat widget, customizable bot responses, and proactive chat triggers, ensure a seamless customer experience, keeping visitors engaged and satisfied.
What sets Crisp apart are its powerful, unique features, such as an AI-powered bot for automated interactions, real-time message delivery, and a streamlined dashboard for managing all customer interactions effortlessly.
User Experience
Crisp offers a clean and clutter-free interface, making it easy for businesses to communicate with their customers effectively.
Moreover, the plugin’s customizable chat widget allows users to add their branding elements, thus maintaining consistency across all customer interactions.
With Crisp’s advanced chat triggers and automated responses, businesses can easily engage with their visitors, whether offline or busy.
Features
- 20 seats included
- 50,000 contacts included
- Knowledge base Chatbots
- WhatsApp integration
- Social Integration
- Integrate with Zapier
- MagicBrowse
- LiveTranslate
- Analytics
- Automated campaigns And much more
Pricing
Crisp offers a free plan perfect for personal websites or small businesses. You can subscribe to their various pricing plans starting from $25/month for more advanced features.
Their plans are based on the number of agents and additional features included, with custom enterprise solutions available for larger businesses.
7. HubSpot
Immerse your website visitors in an unforgettable conversational experience with HubSpot’s WordPress chat plugin.
Renowned for its impeccable performance and user-friendly design, HubSpot is arguably the best WordPress live chat plugin.
Its standout features include seamless Integration with WordPress and unmatched ease of use, making it a breeze for website owners to manage customer interactions.
Moreover, HubSpot offers unique features like AI-powered chatbots and automated messages, simplifying communications and enhancing the overall responsiveness of your business.
User Experience
HubSpot offers a user-friendly and intuitive interface, making it easy for website owners to interact efficiently with their customers.
The plugin’s customizable chat widget allows businesses to add their branding elements and maintain consistency across all customer interactions.
Moreover, HubSpot’s powerful analytics tools provide valuable insights into customer engagement, helping businesses make data-driven decisions.
Features
- Email marketing
- Email tracking and sending
- Ticketing system for customer support
- Free CRM and live chat
- Customized bots in different languages
- Proactive chat triggers and scheduling
- Social Integration and much more.
Pricing
HubSpot offers a free plan with essential features, ideal for small businesses. You can subscribe to their various pricing plans starting from $18/month for advanced features.
Their plans are based on the number of agents and features included, with custom enterprise solutions available for larger businesses.
8. Pure Chat
For those searching for a versatile and user-friendly WordPress live chat plugin, your search ends with the Pure Chat plugin!
Pure Chat’s distinction as the best WordPress chat plugin is unmistakable due to its seamless integration process, comprehensive features, and unparalleled ease of use.
Boasting superior features like chat widget customization and real-time visitor analytics, Pure Chat promotes an intuitive environment for website owners to interact with their visitors.
Unique offerings such as AI-powered chatbots and automated messages set Pure Chat apart, enhancing communication and ensuring a seamless customer experience.
User Experience
Pure Chat offers a user-friendly and visually appealing interface, making it effortless for website owners to manage customer interactions.
The plugin’s customizable chat widget allows businesses to add branding elements and maintain consistency across all customer communications.
Moreover, Pure Chat offers real-time visitor analytics, providing insights into customer behavior and preferences and empowering businesses to make data-driven decisions.
Features
- Unlimited website integration
- SMS Notifications
- Remove Pure Chat Branding
- Advanced Widget Customization
- iOS and Android Mobile Apps
- Unlimited Chat History Transcripts
- File Transfer
- CSV exports for Reports & Contacts and many more
Pricing
Pure Chat offers a 30-day free trial for their customer, and then you can subscribe to their various pricing plans starting from $39/month.
Their plans are based on the number of agents included, with custom enterprise solutions available for larger businesses.
9. LiveAgent
Unleash the power of your website live chat communication with LiveAgent, the next-generation WordPress chat plugin.
This WordPress live chat plugin is the epitome of convenience, offering unparalleled service, easy Integration, and effortless usability, ensuring an optimal customer experience.
LiveAgent boasts a plethora of cutting-edge features. From real-time Chat to streamlined ticketing systems, it is designed to make business interactions smooth and efficient.
Its unique offerings, such as AI-powered bots and automated messaging systems, elevate the user experience, making LiveAgent an indispensable tool for your WordPress site.
User Experience
LiveAgent offers a clean and user-friendly interface, providing businesses with an intuitive platform for managing customer interactions.
The customizable chat widget allows users to add branding elements for a consistent brand image across all customer communications.
Moreover, LiveAgent’s multi-channel support feature allows businesses to interact with customers through various channels like Email, social media, and more.
Features
- Real-time chat widget
- Automated messaging system
- Social media integration
- Automated ticket distribution
- Canned messages (Macros)
- Business hours
- Contact form gallery
- Ticketing system for customer support
- AI-powered bots and much more.
Pricing
LiveAgent offers customizable pricing plans, starting with only $9/month.
Each plan includes various features, with custom enterprise solutions available for larger businesses. They also offer a 7-day or 30-day free trial for all their plans.
10. Facebook Chat Plugin
If you’re looking for the best and free-to-use Chat plugin, you can go with Facebook Chat Plugin, your ultimate WordPress live chat solution.
Renowned as the best WordPress chat plugin, the Facebook Chat Plugin stands out for its seamless integration process and unparalleled ease of use. It delivers a streamlined, user-friendly experience that’s second to none.
Boasting standout features such as integrated processes and an intuitive, user-friendly interface, the Facebook Chat Plugin elevates customer interaction on your WordPress site to an entirely new level.
Unique offerings such as AI-powered chatbots and automated messaging systems set the Facebook Chat Plugin apart in WordPress live chat plugins, ensuring an enchantingly efficient user experience on your site.
User Experience
The Facebook Chat Plugin offers a clean and user-friendly interface, providing businesses with an unintuitive platform for managing customer interactions.
The customizable chat widget allows users to add branding elements for a consistent brand image across all customer communications.
Moreover, the plugin’s integration process is seamless and hassle-free, making it easy for businesses to reach out to customers.
Features
- Automated messaging system
- Chat widget customization
- AI-powered chatbots
- Multi-language support
- Mobile Responsive Design
- Social media integration
Pricing
The Facebook Chat Plugin is free to download and use, making it an ideal option for businesses on a budget. However, setting up the chat plugin on your WordPress site requires a Facebook account and page.
With its simple and powerful features, the Facebook Chat Plugin provides businesses a cost-effective solution for live customer interactions on their website.
11. WP Social Chat
Elevate customer interactions to the next level with WP Social Chat, the ultimate WordPress live chat plugin.
WP Social Chat sets the standard for WordPress chat plugins with its impeccable integration process, user-friendly interface, and unmatched ease of use.
It’s packed with top-notch features such as seamless Integration, intuitive UI, and unmatched ease of use, providing a hassle-free experience for businesses and customers.
Unique offerings like AI-powered chatbots and automated messaging systems aren’t just buzzwords but practical solutions that WP Social Chat offers, ensuring a superior user experience on your WordPress site.
User Experience
WP Social Chat offers a user-friendly interface and simple integration process, making it easy for businesses to manage customer interactions.
The customizable chat widget allows users to add branding elements for a consistent brand image across all customer communications.
Moreover, its multi-channel support feature allows businesses to interact with customers through various channels like Email, social media, and more.
Features
- Unlimited Site activations
- 1 Year of automatic updates
- Feature Multiple agents
- Feature Customize colors
- Feature Chatbox interface
- Feature Custom agent message
- Feature Type user message and many more
Pricing
WP Social Chat offers a free-to-use chat plugin for their user. But, the accessible version of this plugin doesn’t provide any advanced features you need to run a medium or a large business.
If you need advanced features for your business, go with their premium plan. Their basic starter plan starts at $39/month, and their most popular Agency plan is $89/month.
12. Olark
Experience the power of seamless customer interaction with Olark, a premier WordPress live chat plugin.
Olark stands unmatched in WordPress live chat plugins due to its robust features, ease of Integration, and intuitive user interface.
Top-notch features, such as its integrated process and unparalleled ease of use, make Olark the ultimate solution for all your WordPress chat needs.
Unique offerings such as AI-powered chatbots and automated messaging systems are not just buzzwords but a testament to Olark’s commitment to providing a superior and efficient user experience on your WordPress site.
User Experience
Olark offers a clean and user-friendly control panel, providing businesses with an intuitive platform for managing customer interactions.
The customizable chat widget allows users to add branding elements for a consistent brand image across all customer communications.
Moreover, Olark’s integration process is seamless and hassle-free, making it easy for businesses to reach out to their customers through various channels.
Features
- Match your chat box to your brand
- Customize your chat box
- Automated live chat messages
- Live chat analytics and reporting
- Live chat transcripts
- Real-time chat
- Visitor insights and analytics
- Mobile-responsive design
- Integration with popular CRMs like Salesforce, Zendesk, etc.
Pricing
Olark offers a 14-day free trial to check whether their plan is suitable for your business or not. Then, you can buy your premium plan.
Their Full-featured live Chat starts at $29 per month and is billed annually. To get the whole experience with Olark, you can opt for their Pro plan at $59 per month, which includes advanced features like unlimited chats, reporting and analytics, automated chat messages, and more.
13. Chaty
Experience unprecedented customer interaction with Chaty, your ultimate WordPress live chat plugin.
Chaty is the best WordPress chat plugin due to its effortless integration process, ease of use, and innovative features, transforming your website into a dynamic hub for customer interactions.
Primary features include an intuitive user interface, seamless Integration, and unmatched ease of use, enabling businesses to manage customer interactions without hassle.
What sets Chaty apart are its unique offerings, such as AI-powered chatbots and automated messaging systems, elevating the user experience while ensuring efficiency and convenience.
User Experience
Chaty offers a clean and user-friendly interface, making it easy for businesses to manage customer interactions.
The chat widget is fully customizable, allowing users to add branding elements for a consistent brand image across all customer communications.
Moreover, Chaty’s integration process is seamless and hassle-free, enabling businesses to reach out to their customers through various channels like Email, social media, and more.
Features
- Up to 150,000 visitors/month
- Traffic source targeting
- Dynamic chat pop-up
- Multiple agents
- Get leads to email
- Country Targeting
- Date scheduling
- Available days and hours
- Preset tags for WhatsApp
- Google Analytics
- Custom CSS
Pricing
Chaty offers a free plan that includes essential features to get you started. But if you want to go with their basic plan, it will cost you $15/month.
They offer a Pro plan for more advanced features starting at $33 per month with support for unlimited websites and visitors.
Choose the right package based on your business needs to unlock all the fantastic features Chaty has to offer!
Final Talks
In conclusion, live chat plugins are essential for any business looking to provide a seamless and efficient customer experience on their WordPress site.
If you need a WordPress live chat plugin, you can choose any from this list, depending on your business needs and budget.
But if you just started and want a simple live chat plugin without any premium features, you can go with Tidio, Crisp, or HubSpot. You must love their free plan.
If you run an enormous business, you can use Zendesk Tawk.To, or Tidio, because they provide advanced features like AI-powered chatbots, automated messaging systems, multi-agent support, and more.
Whatever your requirements are, there is a WordPress live chat plugin out there that will cater to your needs and help you provide exceptional customer service.
So why wait? Choose the right plugin for your business and elevate your customer interactions today!
